Frequently Asked Questions
- How do I know if I am in your service territory?
- What does lot size mean, and how does that help determine my price?
- How do I find the size of my lot?
- What is recurring billing?
- OK! That looks great! Now what? How do I sign up?
- What if I’m not comfortable making an online payment?
- How and when do you bill me?
- What credit cards do you accept? Do you handle checks?
- Where is my credit card information stored and processed? Is it safe?
- Are credit cards your only accepted form of payment?
- Are there any other fees that I could encounter, or come to expect?
- What if I have an additional service request, like hedges that need to be trimmed?
- Do you offer landscaping or other services?
- If my lot is overgrown is there a surcharge to come and cut it down to size so that I can take advantage of your great lawn service package?
- Invoice you for any supplemental charge, and complete the work when it is paid.
- Continue to invoice you in future months under the same general terms and conditions set forth here for general lawn service.
- How do I cancel service?
- What is your refund policy?
- I am having a problem with a technical aspect on Hemlock Lawn, or one of the external websites, and cannot process my request. Can you help me?
- I have a question I don’t see on your list. Can you help me?
Through your Paypal account you can also very simply select and manage your payment source and elect to cancel your service at any time.
On Pay-As-You-Go Plans you are only liable and committed for the billing term in question, a 4-week interval. There are no refunds or pro rata payments. Annual Service Agreements have their own terms and conditions. View Annual Service Agreement terms and conditions. View our refund policy.
Because PayPal administers your payment plan and we receive payments in a timely fashion, we can offer a “No-Contract” plan option, allowing customers to order service simply when they need it, cancelling with only a 4-week commitment. In winter months we adjust your payment in accordance with the number of cuts we intend to perform based on our stated cut schedule, weekly April - September, bi-weekly October - March.
All card/bank data is stored and processed securely with PayPal. You can enroll today, elect recurring billing, and never have to worry about cutting your lawn, or making a payment to us again!
If we cannot verify the property address we are to service, or if there is any confusion, we will contact you via email. We will also verify that you are eligible for the price point you have elected by confirming your lot size.
We are proud to offer PayPal as an eco-friendly alternative to traditional paper invoices. Save money, save paper, save postage, and do your part to save the environment. Use PayPal and enroll today.
If for any reason, that secondary payment attempt is delinquent or presents a problem, the only other fees you will incur are outlined below for declined or failed transactions and late payments.
We recommend and administer the recurring payment plans to avoid all these unnecessary charges, and allow for “No Contract” lawn service. It is extremely difficult scheduling our business concern when we allow customers to come and go as they please. Therefore, we require the recurring payment option for customers of this Plan.
If for any reason a card you choose to use is declined, or a check is bounced, you will be charged a $35 fee.
If we should extend additional services and/or allow an alternate form of payment, then any late payment will be assessed a Late Fee in accordance wit the table below.
Charge | Amount |
Late Fees | $10.00 |
Declined Card | $35.00 |
Termination Fee — Pay-As-You-Go | None |
Our Annual Service Agreement has it’s own terms and conditions and schedule of fees. See our Annual Service Agreement.
If you don’t like the fee associated with the cleanup, and you have already elected a service plan option and made a payment, you can simply decline our service and we will refund any money already paid. Simple as that!
As a professional courtesy, we ask that you also send us an email alerting us of your desire to cancel service. We will then remove you from our route.
If you have elected to pay as you go, and we do not receive payment from you, and reminder alerts are ignored with no contact, we will simply cancel your service, and any attempt at reactivation will probably be turned down. We do our best to service everyone. We only ask you work with us to make things as easy as possible.
If you have an Annual Service Agreement, other terms and conditions apply. See our Annual Service Agreement.
Although we endeavor to charge by the cut we are not able to pro rate or refund any service visit missed as a result of an Act of God. Florida weather can be tricky. If we miss a scheduled service we come back to face significantly more work the following week and thus do not offer a refund or rebate for events beyond our control. Service visits missed are rare, but can occur. Lawns that become deeply saturated from extensive rain can become damaged if we attempt to cut simply to earn our keep. Hurricanes can also adversely effect our schedule. As you are under no long term obligation with these plans, we strive to earn your business. We just need to state our policy up front so it is clear for everyone.
If you have an Annual Service Agreement, other terms and conditions apply. See our Annual Service Agreement.
Links
This website contains links to third party web sites. These linked sites are not under the control of Hemlock Lawn Maintenance nor is Hemlock Lawn Maintenance responsible for the contents of these linked sites, or any subsequent links to additional sites or a linked website. Hemlock Lawn Maintenance includes these links as a convenience for site users. The inclusion of any link does not imply any association, partnership, affiliation or endorsement of any kind.